Shipping Policy: A Seamless Journey to Radiance

Shipping and Delivery:

We offer complimentary shipping on all orders exceeding $100. For orders below this threshold, the shipping rates will be calculated and presented before you checkout.

At present, we exclusively ship to clients residing within the United States. However, be assured that we are diligently exploring opportunities to expand into new markets, introducing Pristine Mornings’ ™ revolutionary beauty devices to a more extensive clientele.

 

Processing and Delivery Time:

Recognizing your anticipation, we ensure a prompt and timely delivery. The estimated shipping times for the United States Mainland typically range between 6 to 17 days, depending on the specific product. Please note that this timeframe encompasses not only the shipping period but also the meticulous processes of order fulfillment and packaging. Weekends and holidays are woven into our considerations, ensuring your order is dispatched with the utmost care and unwavering attention to detail.

For our valued clients residing in the outlying US islands, such as the captivating realms of Hawaii, Puerto Rico, Guam, Northern Mariana Islands, US Virgin Islands, American Samoa, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Navassa Island, and Wake Island, we humbly request your understanding as the longer shipping distance may extend the journey by a few additional days. Stay confident that we maintain the same level of meticulousness and commitment to every order.

We shall keep you thoroughly updated on the shipping status of your order with a tracking number as soon as it becomes available, ensuring that you remain well-informed throughout the expedition of your valuable parcel.

 

Duties, Customs, and Additional Taxes:

Please be advised that any supplementary fees imposed during or after the shipping process, such as tariffs or taxes, are solely the responsibility of the client. However, we want to assure you that our dedicated team will make every effort to assist you in navigating any potential fees that may arise. It is important to note that while we strive to facilitate a smooth shipping experience, Pristine Morningsâ„¢ cannot be held liable for any customs or tax fees incurred during the shipping process.

 

Order Tracking:

Upon confirmation of your order, we will notify you via email. As your order leaves our warehouse, a second email will be delivered to you containing comprehensive tracking information. Alternatively, our dedicated "Track My Order" feature on the website allows you to effortlessly monitor your parcel's progress.

 

Delayed Delivery:

While we strive for perfection, unforeseen circumstances may lead to occasional delays. Should your order not arrive within the expected timeframe, notify us promptly. Reach out via email at help@pristinemornings.com or through our convenient chat service, and our attentive team will swiftly address your concerns.

 

Return Policy:

In the unlikely event of items arriving damaged, broken, or exhibiting any faults, reach out within 7 days for a swift replacement or refund.

To initiate the process, capture a photo or video of the faulty item and share it with us via email at help@pristinemornings.com or through our dedicated chat service. Our attentive team will promptly attend to your concern and guide you through the necessary steps, ensuring a seamless experience.

  • Carefully review your order before finalizing your purchase, as we are unable to offer refunds for items that do not align with your refined preferences.
  • Exchanges are not offered, but our devoted team stands ready to assist you in finding a new item that aligns perfectly with your taste.

Once we receive the photo and/or video evidence of the faulty or incorrect item, we shall promptly process your replacement or refund. Replacements will be promptly dispatched to you. Refunds will be issued to the original payment method used for the order. Please allow up to 5 business days for the refund to be reflected in your account once the process is finalized.

For further details, we invite you to review our full Return & Warranty Policy.

 

Additional Inquiries:

Our esteemed team at help@pristinemornings.com is ready to provide the assistance you need, as we remain steadfast in our commitment to providing you with an impeccable experience that reflects the essence of Pristine Mornings™.

We extend our sincere thanks for selecting us as your esteemed partner, entrusting us with the privilege of assisting you in achieving a radiant, youthful complexion that lasts all day long.